I've seen the 9th level of hell

Today has got to go down in my history as one of the most irritating ever. My smart phone broke after just 3 months. As a smart consumer, I went back to the store I got it from, cough, Verizon, hack, to get it exchanged for a new one. They were great about the exchange. They were great about everything, right up until it came time to migrate the data from the broken unit to the new one. The genius tech support guy erased all of my contacts. Permanently deleted with no hope of recovery!!! I only had about 400 names and numbers in there and only in there. The phone came with Microsoft Active Sync. I know it sounds hard to believe, but it didn't work with the phone they sold me. They have an online back-up service as well. Guess what? That doesn't work with the phone they sold me either. I wish I'd gone with Cingular!!!!!